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DEVELOPMENT AND PILOTING A CLIENT SATISFACTION ASSESSMENT TOOL FOR THE HEALTH SECTOR IN UGANDA


Ministry Of Finance Planning And Economic Development
Enabel Belgian Development Agency

Category:
Bid notice date:
February 15th, 2018
Bid closing date:
March 23rd, 2018
Bid document fee:
0 UGX
Bid security:
0 UGX
Procurement Ref No:
UGA/01/004

The health sector in Uganda is keen to ensure that health services are responsive to the needs of the population served. Client satisfaction with health services is a key indicator for monitoring the Health Sector Development Plan. Availability of regular and timely data on client satisfaction with health services is critical if the service is to be made rnore responsive to client needs. This provides a mechanism for improving quality and enhancing the concept of patient centred care. There is currently no gold standard instrument for measuring client satisfaction. The sector would therefore need to develop and adopt an objective and tested tool that takes into account the relevant dimensions of client satisfaction when measuring Client satisfaction in the sector.

The Ministry of Health has received support from the Belgo-Uganda Study and Consultancy Fund and would like to develop and pilot a client satisfaction assessrnent tool for the health sector in Uganda. The Ministry of Health intends to apply some of the resources to acquire services of a consultancy firm as a short term support to the assignment under the Ministry of Health Task Force in irnplementing the task.

This consultancy shall be used to carry-out the following main tasks: 1. Develop a client satisfaction measurernent instrument by modifying the SERVQUAL instrument to suit Uganda's Health Sector. 2. Develop a customised (web-based) data collection tool for measuring client satisfaction. 3. Use the developed tools to conduct a client satisfaction survey for the Health Sector in Uganda for FY 2017/18.

The two entities (MoH and Enabel) are looking for a team of consultants (under a consultancy firm) to undertake this task. Tender Documents are available from the Enabel website https:// www.enabel.be/content/btc-tenders. Proposals should be submitted at the address below in closed envelopes by 4:00p.m. local time on Friday, March 23. 2018.

Belgian Development Agency, Enabel

Lower Kololo Terrace, Plot 1B

 P.O. Box 40131

Kampala/Uganda

Tel. +256 (0)41 4230 543

Fax. + 256 (0)41 230 542

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