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Provision of Support and Maintenance Services for the Avaya Contact Centre Solution

Kenya Trade Network Agency

Bid notice date:
May 24th, 2018
Bid closing date:
June 12th, 2018
Bid document fee:
Bid security:
Procurement Ref No:
Procurement Type:
Procurement Method:

KENTRADE requires One (1) year support and maintenance services for its Avaya Contact Centre solution located at KENTRADE Embankment plaza in Nairobi. The support will be for one year, renewable for up to three (3) years, subject to satisfactory performance. The Solution to be supported is as follows:- I. Avaya Aura Contact Centre solution Version 7.0 with 20 Agents II. Avaya G430 Voice Gateway ( IP PABX)

Obtaining Documents
Interested eligible candidates may view and download the document free of charge from our website on the following link: -

Opening Venue
Tenders will be opened immediately after the closing time in the presence of tenderers representatives who choose to attend the opening in the boardroom on first floor, Embankment Plaza

Submission Process
The completed tender documents, shall be submitted in two copies, and in two separate envelopes marked as:- “TECHNICAL PROPOSAL,” and “FINANCIAL PROPOSAL”. Both envelopes shall be placed in an outer envelope and sealed. This outer envelope shall bear the Tender number and name, and marked “DO NOT OPEN BEFORE Tuesday, June 12, 2018 at 1000 hours, and shall be addressed to:- The Chief Executive Officer, Kenya Trade Network Agency, Embankment Plaza, Upper Hill, P.O Box 36943-00200 NAIROBI

Bidding Documents

No bidding documents have been included in this request for tenders.

Attached Documents (1)